Frequently Asked Questions
Some of the most common questions and answers can be found here.
How do I check a virtual extension's voicemail? How do I check voicemail when I'm not at my phone?
You can check any extension's voicemail by using two different methods:
Can I use a regular fax machine?
You cannot use a regular fax machine with VoIP telephone systems. This is because there would be too many conversions from digital to analog signals. However, Vocalocity does offer an email to fax service. This service converts a regular voicemail attachment, and prints it out on a recipients fax machine. To receive faxes, simply give out a toll free or local fax number Vocalocity can provide you. Whenever someone fax's to this number, the fax will be converted and dropped into your email box.
Why can't I forward my calls to an outside number, such as my cell phone?
When you go to setup your "Never Miss A Call" features such as call forwarding, call groups, or follow me; you may find that you do not see any way to add an outside number. If you do not see "Add Personal Number" as an option then you simply need to assign a user to that extension.
What is an Auto Attendant? What is the difference between that and Voicemail?
I just got my phones. How do I set them up?
If you received your phones from Vocalocity, they are usually pre-configured. You only need to plug them into your network and power them on. If the phones are not pre-configured, or did not come from us, check our provisioning guides for further information.
How do I customize my account's users, voicemail, etc.?
The PBX Administration Guide contains detailed step by step instructions for your initial setup
How do I adjust the time on my phones?
This is a configuration setting in the phone. Please see instructions here.
Why am I having poor sound quality?
Please consult our sound quality troubleshooting guide for further information.
Can I use my phone on a wireless network?
Please consult our wireless information guide for futher information.
Your site looks funny, won't load, or displays strange error messages. What gives?
Our websites are best viewed by Mozilla Firefox (version 2.0 and above,) and Microsoft Internet Explorer (version 7.0 and above.) If you are having trouble displaying our website, please consider using one of these options.
Check your version by clicking on "Help," and then choosing "About Internet Explorer" or "About Mozilla Firefox."
Can my security system work with Vocalocity?
You cannot use a security system with Vocalocity. VoIP requires continuous power. If you lose power, you will not be able to use any phone connected to VoIP. More importantly, the security system will not send a signal to your monitoring center. You may opt to retain an analog phone line from a local provider to keep using this service.
Can my credit card machine work with Vocalocity?
You cannot use a security machine with Vocalocity. Visa & MasterCard officially state there is no acceptable VoIP solution that meets Payment Card Industry Compliance requirements. You may opt to retain an analog phone line from a local provider to keep using this service.