A Call Group is an add on feature that is used to have calls ring on multiples phones at the same time. This is commonly used to create virtual departments.

Not into reading? Vocalocity has you covered. Take a look at our video tutorial for Call Groups.

And if you have any questions about our other features, please be sure to check all of our videos.

Edit Call Group

Click the Call Groups option on the left navigation bar.
Select the Call Group to configure. (NOTE: If you don't have a call group in your account, you can add one by contacting your account manager)
Enter a name for the Call Group (i.e. sales Department, support Department, etc). This will be used for identification purposes throughout the customer portal.
Select the direct dial number/s that should be assigned to this call group.
Click the Add/Remove button and select a number from the available pool.
Click the Update button.
Select the Users/extensions to be part of this Call Group.
Click the Add/Remove button next to Call Group extensions.
Select the users to include in this call group. Use the arrows to move them from the Available list to the In-Use side of the table.
Click the Update button.

Call Group Voicemail Options

Select the voicemail box where the voicemails will be deposited. (noTe: Another voicemail box in the system can be selected to send all the voicemails, i.e. to a manager for the department)
To use the Call Groups voicemail box, select Use this Call Group's Voicemail box from the drop down menu and enter the PIN for that box. (note: The selected mailboxes' options will be used when forwarding the messages to that voicemail box)
If using the Call Groups voicemail box, configure voicemail to email settings. To activate voicemail to email, select the checkbox next to send Voicemail to email and enter the desired email address.
Select the amount of time the caller will hear ringing before the call is sent to voicemail. The standard setting is at 30 seconds.
Select the greeting that the caller will hear before going to voicemail.
To record a custom greeting, click the red Record button.
Enter the number for the system to call to record a greeting. enter any 10 digit phone number and click the Dial button.
Follow the prompts to record your greeting. When finished recording, save the recording over the phone.
Click the save icon.