Use the menu on the left for information on specific topics, or try one of the quick links below for common questions.

The time on my phone is wrong.

Please see instructions here for correcting this.

I just got my phones. How do I set them up?

If you received your phones from Vocalocity, they are usually pre-configured. You only need to plug them into your network and power them on. If the phones are not pre-configured, or did not come from us, check our provisioning guides for further information.

I'm having problems with sound quality.

Please consult our sound quality troubleshooting guide for further information, or run a speed test to identify any bandwidth or latency issues.

Which network equipment is compatible with your service?

Consult our router compatibility guide for an extensive, easy to read database.