Log into your account at http://my.vocalocity.com.
Click the "Extensions" link on the left side of the page
Click on the extension you would like to assign your phone to.
Scroll to the bottom of the page and click on the "Device Profile" link.
Select the Manufacturer of your phone from the "Provisioning Model" drop down box.
Enter the phone's MAC ID into the "Mac Address" field. To find the MAC ID on your Polycom phone, flip the phone over and on the back you will see a silver label with a string of letters and numbers. This string usually starts with three 0s.
Power on the phone. When you see the Welcome screen appear, quickly press and hold 4,6,8, and * at the same time. After about three seconds, it will ask for a password which is "456".

Note: If you are using certain model phones (ie 330/331/430/560/7000) you will use 1,3,5,7 instead of 468*.
Power on the phone and press the "Setup" softkey, which will appear at the bottom of the phone's LCD screen. It will ask for a password which is "456".
Scroll down to the "Server Menu" option, using the arrow keys on the right side of the phone, and press the "Select" softkey.
Make sure the settings in the "Server Menu" section reads:

Note: Use the asterisk key to input the dots.
Once all these settings are verified, press the "Exit" softkey until it asks you to save and reboot. Select "Save and Reboot" and allow the phone to boot up normally.

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