The quality of your Internet connection is crucial to good performance with Vocalocity phone systems. Run the Vocalocity VoIP Test to check for possible causes of sound quality such as Jitter or Latency.

Due to the real-time nature of VoIP, your phone service quality might be affected by problems that do not appear during other Internet activities, such as email or web browsing.

Your sound quality issues are likely related to one of the connection issues below:

Bandwidth - How much data you can transfer at once.

Latency - If there are any delays in data arriving.

Jitter - Related to latency, the data may come in at uneven speeds.

Packet Loss - The connection may lose data during the transfer.

Equipment Problems - Equipment may need to be restarted to avoid them from dropping packets

For more information about understanding the causes of sound quality issues, please click here.

Troubleshooting Sound Quality Issues

Vocalocity technicians are happy to help troubleshoot why your location may be experiencing sound quality problems. If you would like to investigate the issue yourself, please review the common causes first, and then locate your issue below.

Type Of Issue	Common Cause	Troubleshooting
Audio Cuts In and Out	Audio cutting in and out is usually an issue with a lack of bandwidth or equipment being out of sync	Troubleshooting Steps
Static	Static on the line is usually an issue with a bad headset or handset.	Troubleshooting Steps
Echo	Echo is often a cause of incompatible headsets or network configuration problems.	Troubleshooting Steps
No Audio/One Way Audio	This is always an issue with the configuration of the router/firewall.	Troubleshooting Steps