Introduction  

Welcome to Vocalocity's Support Knowledge Base.

Use the menu on the left for information on specific topics, or try one of these quick reference links for common questions.

My Linksys Phones say Contacting STUN servers, or are having generally odd behavior (11-17-2008)?

A public STUN server that Linksys uses for their phones is having problems.  You can disable this option without any expected complications.  Here are instructions.

I just got my phones. How do I set them up?

If you received your phones from Vocalocity, they are usually pre-configured. You only need to plug them into your network and power them on. If the phones are not pre-configured, or did not come from us, check our provisioning guides for further information.

How do I administrate my account?

The PBX Administration Guide contains detailed step by step instructions for your initial setup

How do I set up my AutoAttendant?

Watch our online video tutorial. Flash | Windows Media
 

How do I create my Users?

Watch our online video tutorial. Flash | Windows Media
 

How Do Setup My Extension?

Watch our online video tutorial. Flash | Windows Media
 

The time on my phone is wrong?

Please see instructions here for correcting this.
 

I'm having problems with sound quality or dropped calls?

Please consult our sound quality troubleshooting guide for further information.


Swing through our F.A.Q for answers to all sorts of questions.